Patients have a right to healthcare and access to services to meet their health care needs.


Patients have a right to receive safe and high quality care that meets national standards, and to be cared for in an environment that is safe and makes them feel safe.


Patients have a right to be treated as an individual with dignity and respect. They have a right to have their culture, identity, beliefs and choices recognised and respected.


Patients have a right to ask questions and be involved in open and honest communication. They have the right to make decisions with their healthcare provider, to the extent that they choose and are able to. Patients have the right to include the people that they want in planning and decision-making.


Patients have the right to clear information about their condition, the possible benefits and risks of different tests and treatments, so they can give their informed consent. Patients have a right to receive information about services, waiting times and costs. They have the right to be given assistance, when they need it, to help them to understand and use health information. Patients have the right to access their health information, and to be told if something has gone wrong during their health care, how it happened, how it may affect them and what is being done to make care safe

Information on ambulance fees can be found here, and information on emergency department activity can be found here.


Patients have a right to have their personal privacy respected, and to have information about them and their health kept secure and confidential.

Give feedback

Patients have a right to provide feedback or make a complaint without it affecting the way that they are treated. Patients have the right to have their concerns addressed in a transparent and timely way. Patients have a right to share their experience and participate to improve the quality of care and health services

Key Terms & Links

Australian Charter of Healthcare Rights (no date) Australian Charter of Healthcare Rights | Australian Commission on Safety and Quality in Health Care. Available at: https://www.safetyandquality.gov.au/our-work/partnering-consumers/australian-charter-healthcare-rights  (Accessed: April 10, 2023).

Document Control

Clinical Services

Responsible Manager
Head of Clinical Services


Published Date

Review Date

Clinical Resources Website

St John Ambulance Western Australia Ltd (ABN 55 028 468 715) (St John WA) operates ambulance and other pre-hospital clinical services. St John WA’s Clinical Resources, including its Clinical Practice Guidelines (Clinical Resources), are intended for use by credentialed St John WA staff and volunteers when providing clinical care to patients for or on behalf of St John WA, within the St John WA Clinical Governance Framework, and only to the extent of the clinician’s authority to practice.

Other users – Terms of Use

The content of the St John WA Clinical Resources is provided for information purposes only and is not intended to serve as health, medical or treatment advice. Any user of this website agrees to be bound by these Terms of Use in their use of the Clinical Resources.

St John WA does not represent or warrant (whether express, implied, statutory, or otherwise) that the content of the Clinical Resources is accurate, reliable, up-to-date, complete or that the information contained is suitable for your needs or for any particular purpose. You are responsible for assessing whether the information is accurate, reliable, up-to-date, authentic, relevant, or complete and where appropriate, seek independent professional advice.

St John WA expressly prohibits use of these Clinical Resources to guide clinical care of patients by organisations external to St John WA, except where these organisations have been directly engaged by St John WA to provide services. Any use of the Clinical Resources, with St John WA approval, must attribute St John WA as the creator of the Clinical Resources and include the copyright notice and (where reasonably practicable) provide a URL/hyperlink to the St John WA Clinical Resources website. 

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