UNCONTROLLED WHEN PRINTED

Access

Patients have a right to healthcare and access to services to meet their health care needs.

Safety

Patients have a right to receive safe and high quality care provided with skill and competence.

Respect

Patients have a right to be shown respect, dignity and consideration in reference to their cultural beliefs, values and personal characteristics.

Communication

Patients have a right to be informed about services, treatment options and costs in a clear and open way.

Comment

Patients have a right to comment on their care and to have their concerns addressed properly and promptly.

Privacy

Patients have a right to privacy and confidentiality of their personal information.

Participation

Patients have a right to be included in decisions and choices about their care.


References
References

Key Terms & Links

Reference: Australian Charter of Healthcare Rights.

Note: Pre-hospital requests for information regarding costs should be directed to the accounts and billing department in all circumstances.

Document Control


Directorate
Clinical Services

Responsible Manager
Head of Clinical Services

Date

Review Date

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